Delivery Information and Lead Times


Zero Waste Parcel

 

We ship all of our Zero Waste Parcels FREE to anywhere within mainland Great Britain and Northern Ireland. For delivery to Scottish Islands there will be a surcharge of £2.12.

*To arrive before 14th February - please use expedited delivery service by 3pm 10th February. Pease note this service is cannot be guaranteed due to Covid delays and backlog with external courier services.

Alternatively you can order until 12pm Saturday 12th February for collection in our Digbeth or Bourville store, the same or next day depending on which store! And recieve £2 discount with code 'PICKUP',

How long will shipping take?

We will do our best to dispatch any parcels ordered before 6pm (Monday to Friday) on the following day and they should be delivered within 3-4 working days after dispatch. Orders placed after 6pm may not get dispatched the following day, and may end up taking longer than the 3-4 working days.

*Covid-19 – we use external courier Hermes and during the Third National Lockdown, there could potentially be a slight delay to their service, which will be out of our control*

Orders placed on Saturday and before 6pm on Sunday will be dispatched on the following Monday.

What if I need my Zero Waste Parcel delivered sooner?

If you would like to receive your Zero Waste Parcel sooner, a 1-2 working day service can be provided, but at a £2.00 surcharge.

Do you deliver internationally?

Yes, we can deliver internationally, but it will incur an additional charge.

How do we deliver 'Zero Waste'?

We make our Zero Waste Parcel bags out of the old 25kg paper sacks that our food products arrived in. They are sewn into bags, rolled down and stuck with paper tape - you can even reuse the bag for sending parcels to other people. Even the packing material to keep your goodies safe is made from the cuttings of the bags put through our office shredder! The jute string can also be used at home for decorating your own parcels, or in the garden!

Are there any discounts available?

We are offering £5 off when you purchase three parcels, but they must be delivered to the same address. This is great for if you are buying for multiple friends or family members, but plan to gift them in-person! Each Zero Waste Parcel will be labelled in the box.

We also have an option for pick-up in one of our two stores (1 Gibb Street, Digbeth or 249 Mary Vale Road, Bournville); use the discount code 'PICKUP' at the checkout. However, the discount for purchasing three parcels (above) will override the PICKUP code and the maximum discount you can recieve for in-person collection is £5.

Allergens

Our Zero Waste Parcel bags have been upcycled from our bulk food paper delivery bags – therefore there will be minute traces of food and allergens present.

Even though most of the items in the parcels are not for consumption, if you or anyone that you are buying for has a severe allergy we do not advise that you purchase our gift parcels as there may be traces of nuts, sesame, soya, peanuts, wheat due to the nature of our shop. Caution should also be taken when purchasing the Zero Waste Chai or Coffee Pro parcels if the potential for traces of allergens on the paper bag are a concern. Any consumable products will be firstly packed into a new, recycled paper bags before being placed in the upcycled parcel bag. Please contact us if you would like more information.


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